Spa Etiquette
Arrival -Arrive a minimum of 15 minutes prior to check in time. We ask that first time clients fill out paperwork. A late arrival will determine the length of your treatment time. Your treatment will end as scheduled, so that we may serve our next guest on time.
Communication- Communicate with the staff regarding room temperature, pressure,technique etc... We value your feedback. In addition,at the time of booking your appointments, discuss with the associate your preferences for gentle, moderate or deep massage.
Do I have to disrobe? -That is your option, however, keep in mind our staff is trained to appropriately drape you with sheets for privacy.
Cell Phones- Out of consideration for Spa Constantine guests, please keep pagers and cell phones on silent.
Jewelry - We suggest that you arrange for your valuables prior to your visit with us.
Products -All of Spa Constantine’s products used for services and at home use are custom made exclusively for Spa Constantine Day Spas by Hannah Khouri. A skin care analysis is included with all of our luxurious facials. Our skin care products feature nature’s most enriching botanical vitamins,and minerals, to give you the best results the natural way. Our products are not tested on animals.
Preparation- We will provide you with robes, slippers and towels. Dress to yourcomfort.
Waxing and Microdermabrasion -These treatments are not performed on individuals using Acutane, Retin-A, certain other medications, prior use of an exfoliate, have thin skin, undergoing radiation treatments, chemotherapy or have Rosaceae.
Medical Concerns - If you have any medical concerns please consult with your physician before visiting any spa. Dr’s approval is required for Pregnancy Massage. Fax Dr’s approval to 708 383-3144 for Oak Park or 630 969-1208 for Downers Grove prior to your appointment. We do not perform Brazilian waxing on pregnant woman.If you are expecting you may want to avoid treatments using deep pressure and heat. Please inform our staff upon scheduling your appointments that you are pregnant so that we may provide you with special comfort.
Information
Your Next Reservation - It is recommended that you reserve your next service prior to leaving the spa. Keep in mind that we do get on the weekends. For your convenience,standing spa reservations are also available.
Lunches -Lunches may be added to spa packages if requested for $15
Payment -We honor Visa, Mastercard & Discover Cards, debit, cash, Spa Finder, Salon & Spa Wish and gift certificates. No personal checks or American Express Cards accepted.
Pricing -All prices are subject to change without notice.
Smoking -Smoking is not permitted in our spa.
Children -To maintain a peaceful environment, children not receiving services are not permitted in the spa. Guests under 16 may receive treatments accompanied by a parent or guardian and with a signed waiver.
Private Spa Retreats/parties- Spa Constantine may be reserved for your special occasion. Wine/Champagne may be brought to the spa ,however the staff can not serve it. Lunch may be added for $15 per person or you are welcome to cater. Please see Private SpaRetreat and Cleopatra’s Barge on our menu or contact a guest coordinator to customize a package.20% gratuity is automatically included.
Gift Certificates- Gift Certificates are available in any denomination. Gift Certificates can be sent out anywhere .Special Gift Certificate wrapping included. Gift Certificates have no expiration date, are non-refundable, are transferable with the owners approval, gratuity is not included unless specified. Please present your gift certificate or photo id when services are rendered.
Spa Finder/Salon & Spa -Wish Honored for regular priced menu services. Can not be used towards already discounted services, day spa packages or special promotions. Must be redeemed at the time of service. A credit card number will be requested when booking to secure your appointment time.
Skin, Body & Nail Care Products- May be exchanged. No refunds.
Website- On line instant gift certificate purchases and appointment requests are available 24 hours 7 days a week at www.spaconstantine.com.
Confirmation Calls -Out of courtesy the staff will confirm your reservation 24 hrs prior at the phone number that was provided when the reservation was made. In the event you can not be reached, you are expected to arrive for your scheduled reservation.
Gratuity -Gratuity is not included in individual spa services or spa packages. 20% gratuity will be automatically included to spa parties and private spa retreats.
Cancellation Policy
Single Service- Single services are held with a credit card, gift certificate or service ticket number. Cancel prior to 24 hrs. to avoid a 50% cancellation fee. No refunds.
Spa Packages and Multiple Services -Must be pre paid. Cancel prior to 48 hrs. to avoid a 50% cancellation fee. No refunds.
Special Promotions -Must be pre paid. Good for 90 days, after 90 days the balance becomes a open dollar amount to be used towards regular priced spa services. Special promotion balances may not be used to purchase another special promotion. Cancel 48 hrs. prior to avoid a 50% cancellation fee. No refunds.
Private Spa Retreats and Spa Parties -Must be pre paid.3 weeks, no cancellation fee, 2 weeks prior, 50% cancellation fee, 1 week or less 100% cancellation fee. 20% gratuity is automatically included. No refunds.
* For unused service tickets and gift certificates older than 1 year, our spa reserves the right to convert services to the original cash value that was paid if the service indicated is no longer available or the original price for the service has changed.
*cancellation fees will be applied to the credit card, gift certificate or service ticket that is being held, remaining balance may be used for future spa services.
Fine Print
Gift Certificate Terms and Conditions
